General Terms & Conditions

All quotes given on this website are subject to availability and alteration. Any special offers listed on the website are also subject to availability and may also be subject to a minimum stay.
Metro Inns cannot accept liability for any errors or omissions with regards to the information found on our website. However, we do our very best to make sure all the information on our website is correct. We reserve the right to alter any information and descriptions of the hotels listed on our website and to also amend manifest errors in the quotes prices given.

Online Bookings

It is important to note that there may be different terms and conditions as well as cancellation policies with each of the Metro Inns branded websites. This will depend on the hotel, room and rate you select when making a booking on our website. Be careful to read the information and policies according to each online booking.
As soon as you have made your online booking, you will be presented with your unique booking reference. We will also send this booking reference to the email address you provided when making your online booking. If you would much rather prefer for us to send your booking reference by SMS, then simply select this option when completing your online booking.
You will need your booking reference and the email address you provided when making your booking to cancel your reservation.

VAT (UK And Ireland Only)

Reservations are subject to prevailing VAT rates applicable during the provision of the service. Therefore, if the prevailing VAT rate changes, the costs of the services provided during the stay will be subject to the new greater or lesser VAT rate as applicable.


If the hotel you have made a booking with is unable to fulfil their obligation for reasons out of their control including, but not limited to, strikes, labour disputes, acts, regulations, orders of government authorities, civil disorder, disaster, acts of war, acts of God, fires, flood, emergency conditions, delays in essential repairs, the hotel may terminate your booking without any liability of any kind. The hotel will also not be held liable for any consequential damages of any kind and for any reason.

Guaranteed Reservations

Credit card details are taken at the time of your online booking for guarantee purposes only. The hotel will reserve your room up until midnight on our arrival date. If you have not checked in by this time, your room will be released so another can make an online booking. All reservations on the Metro Inns website must be made with any of these major credit card providers: Visa, MasterCard, American Express and Diners. This credit card will be charge for a one night stay if you fail to show for your booking.


You must abide by the cancellation period which will be detailed on your online booking confirmation email. If you don’t provide notice of cancellation within 2 days of arrival, the non-refundable deposit will be charged. If you don’t provide notice of cancellation and are a no show, you will be charged 100% of the cost of a one night stay.

Promotions And Offers

All terms and conditions as well as restrictions can be found on each of the special offer pages. All special offers are subject to minimum stay and availability and conditions.

Site Use

Our www.metroinns.co.uk website and all Metro Inns branded websites are for the purpose of making online hotel reservations. Aside from printing any information relating to your online booking, you are not allowed to copy or exploit these websites unless we have specifically given you written permission to do so.

Eligibility Of Use

Only those who are aged 18 years and over may make online bookings on the Metro Inns website and all Metro Inns branded websites.

Links To Third Party Websites

We provide links to other sites that we believe may be of interest to you on the Metro Inns website and all Metro Inns branded websites but we are not endorsing or recommending these sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to, or from, any other website.

Warranty Disclaimer

The content of www.metroinns.com is provided “as is” without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. Metro Inns also does not warrant the accuracy or completeness of the information, links or graphics found on www.metroinns.com or any other Metro Inns branded website. Metro Inns may make changes to the content or policies at any time without prior notice.

Limitations To Liability

In no event shall Metro Inns or any of its subsidiaries, hotels or affiliates be liable for any direct, special, indirect or consequential damage or damages arising out of your access or use, or your inability to use any Metro Inns branded website, or any materials or recommendations made by third parties on www.metroinns.com.

You hereby waive any and all claims against us and our subsidiaries and hotels arising out of your use of our websites or any materials or recommendations of any third parties on our website.

Pricing Errors

The company and Metro Inns reserves the right to cancel contracts based upon incorrect information having been displayed in relation to price or service.